Returns & Exchanges

Last Updated: [Current Date]​

Vividend.shop Refund Policy​

I want you to love every purchase from Vividend.shop. If you’re unsatisfied, here’s how I handle returns and refunds.

1. Return Eligibility​

You may request a return if:

• The item is unused, in original packaging, with tags intact.

• You contact me within 30 days​ of delivery.

• The product is defective, damaged during shipping, or incorrect.

Non-returnable items:

• Digital downloads, custom-made products, or items with removed security seals.

• Clearance/final-sale items (marked as such).

2. Refund Process​

• Step 1: Email me at support@vividend.shop​ with:

  • Your order number

  • Reason for return

  • Photos (if damaged/defective)

• Step 2: I’ll reply within 1 business day with return instructions.

• Step 3: Once I receive and inspect your return:

  • Approved refunds are issued to your original payment method.

  • Refunds typically process in 3–7 business days​ (depends on your bank).

3. Non-Refundable Situations​

I cannot refund:

• Items returned after 30 days.

• Products damaged by misuse, accidents, or unauthorized modifications.

• Shipping costs (unless I sent a wrong/defective item).

• Items without proof of purchase.

4. Shipping Returns​

• You’re responsible for return shipping costs unless the return is due to my error.

• I recommend using a trackable shipping method. Lost returns are not refundable.

5. Exchanges​

I currently only offer refunds (no direct exchanges). Place a new order for replacement items.

Contact Me​

For refund requests or questions:

• 📧 Email: support@vividend.shop

• 📞 Phone: +1 (320) 923-9538 (Mon–Fri, 9 AM–5 PM EST)

• 📍 Return Address:

  Vividend.shop​

  197 Tulip Dr

  Sylva, NC 28779-2843